Terms of Service

Effective Date: May 21, 2026
Last Updated: May 21, 2026

These Terms of Service (“Terms”) govern your access to and use of the website, online tools, web chat, AI assistant, AI voice agent, telephone lines, contact forms, email correspondence, and other services (collectively, the “Services”) operated by Bayshore Transportation System, Inc., a Delaware corporation doing business as ShoreView Moving and Storage (“ShoreView,” “Company,” “we,” “us,” or “our”), with its principal place of business at 901 Dawson Dr, Newark, DE 19713.

By accessing or using the Services — including by browsing this website, submitting a form, initiating a chat, calling or texting us, replying to a message we send, or engaging with our AI assistant or AI voice agent — you (“you” or “User”) agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Services.

1. Eligibility

You must be at least eighteen (18) years old, or the age of legal majority in your jurisdiction if higher, to use the Services or to consent to receive communications from us. By using the Services, you represent and warrant that you meet this requirement and that the contact information you provide (including any telephone number and email address) belongs to you or that you have authority to consent on behalf of the account holder.

2. Communications Consent

This Section 2 is a material part of these Terms. It describes how we use the contact information you provide, the communications you may receive, and how to opt out. By providing your telephone number, email address, or other contact information through any of the channels described below, you give your express consent to receive the communications described in this Section.

2.1 Channels of Engagement Covered

This consent applies regardless of the channel through which you provide your contact information, including:

Website forms. Quote requests, contact forms, callback requests, estimate requests, newsletter sign-ups, and any other web form on our websites.
Web chat. Live chat or AI-powered chat widgets embedded on our websites or third-party platforms (including Facebook Messenger, Instagram, Google Business Profile, and similar).
Telephone calls. Inbound calls you place to us, outbound calls we place to you, and voicemails you leave for us.
AI assistant and AI voice agent. Interactions with our automated voice agent, automated chat assistant, or any other AI-driven communication tool we operate.
Email. Email messages you send to us or that we send to you in response.
Text messages (SMS/MMS). Messages you send to a number we have published, replies to messages we send, or numbers you provide on a form.

2.2 Telephone and SMS Communications (TCPA / A2P 10DLC)

By providing your telephone number through any of the channels above and affirmatively opting in (whether by checking a consent box, providing verbal consent during a call, replying to a confirmation text, or submitting a form that contains the required disclosure), you expressly consent to receive the following communications from ShoreView Moving and Storage at the number(s) you provided:

Account and service messages related to your quote, estimate, scheduling, crew arrival windows, deliveries, claims, billing, and similar transactional matters.
Service notifications including reminders, follow-ups, document requests, and post-move communications.
Occasional promotional messages including seasonal offers, referral incentives, off-season discounts, and similar marketing content.

These communications may be sent through manual dialing, automatic telephone dialing systems (“autodialers”), prerecorded or artificial voice messages, AI voice agents, or short message service (SMS) and multimedia message service (MMS) platforms.

You are not required to consent to marketing communications as a condition of purchasing any goods or services from us. Consent for transactional messages necessary to perform a move or service you have requested is implied by the nature of that request.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to Opt Out of SMS. You may opt out of marketing text messages at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message you receive from us. After opting out, you will receive a confirmation message and no further marketing messages will be sent to that number. Transactional messages related to an active move or service you have engaged us to perform may continue until that service is complete. For help, reply HELP to any of our text messages, or contact us using the information in Section 14.

2.3 Phone Call Consent and Recording

By providing your phone number, you also consent to receive phone calls from us — including calls placed by a live representative, calls placed by an automatic telephone dialing system, calls delivering prerecorded or artificial voice messages, and calls placed or received by an AI voice agent — for the purposes described in Section 2.2.

Call recording. Calls between you and us, including calls handled in whole or in part by an AI voice agent, may be recorded, monitored, transcribed, and stored for quality assurance, training, dispute resolution, fraud prevention, and compliance purposes. Where required by law (including but not limited to two-party-consent jurisdictions such as California, Florida, Pennsylvania, Washington, Illinois, Maryland, Massachusetts, Montana, New Hampshire, and others), you will be notified at the beginning of the call that the call may be recorded; your continued participation in the call constitutes your consent to that recording. If you do not consent to recording, please notify the representative or end the call.

2.4 AI Assistant and AI Voice Agent Disclosure

Certain interactions with our Services — including some chat conversations, some phone calls, and some SMS exchanges — may be handled in whole or in part by an artificial intelligence (“AI”) system rather than a human representative. When you interact with our AI assistant or AI voice agent:

We will disclose, on request, that you are speaking with an automated system.
You may ask at any time to be transferred to a human representative, and we will route you to one during normal business hours where reasonably possible.
The AI system may collect, process, and store the content of your conversation, including any personal information you share, for the purposes described in our Privacy Policy.
The AI system is intended to assist with informational and transactional tasks. It is not a substitute for legal, financial, medical, insurance, or other professional advice, and any output it provides should be verified before you rely on it.

2.5 Email Communications (CAN-SPAM)

By providing your email address, you consent to receive emails from us related to your inquiry, quote, service, and — if you have opted in — promotional and marketing emails. Every marketing email we send will clearly identify the sender, use a non-deceptive subject line, include our valid physical postal address, and contain a working unsubscribe link. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email, or by contacting us using the information in Section 14. We will honor unsubscribe requests within ten (10) business days as required by the CAN-SPAM Act of 2003.

2.6 Form Submissions and Implied Consent

When you submit any form on our website (including but not limited to a quote request, contact form, callback request, or chat-initiated lead form), you confirm that the information you provide is true, accurate, and your own (or that you have authority to submit it); that you have read and understood the consent disclosures presented adjacent to the form’s submit button; and that you expressly consent to be contacted by us through the channels and for the purposes described in Section 2.2 using the contact information you provided. Forms that request consent to receive marketing communications will display the consent language and required disclosures in plain view at the point of submission.

2.7 No Sharing of Phone or SMS Opt-In Data

Carrier-Required Disclosure · Reproduced Verbatim Across All Policies

We do not sell, rent, lease, share, or otherwise transfer your mobile phone number, SMS consent, or SMS opt-in data to any third party or affiliate for marketing or promotional purposes. Information you provide to us through any opt-in process is used only by ShoreView Moving and Storage and Bayshore Transportation System, Inc., and by our service providers acting on our behalf solely to deliver the Services and the communications you have requested. Service providers are contractually prohibited from using your information for their own marketing purposes. This restriction does not limit our ability to disclose information when required by law, by court order, or by a regulatory authority of competent jurisdiction.

2.8 Withdrawal of Consent

You may withdraw your consent to any category of communication at any time using the opt-out methods described above (reply STOP to text messages, unsubscribe link in emails, request placement on our internal do-not-call list for phone calls, or written request under Section 14). Withdrawal of consent will be processed promptly and will not affect the lawfulness of any communication sent before your withdrawal was processed. Withdrawal of consent for transactional communications related to an active service may delay or prevent us from completing that service.

3. Acceptable Use of the Services

You agree not to:

Use the Services for any unlawful purpose or in violation of any applicable federal, state, local, or international law or regulation;
Submit false, misleading, or fraudulent information through any form, chat, or call;
Submit another person’s phone number, email address, or personal information without their authorization;
Use the Services to harass, abuse, threaten, defame, or otherwise infringe the rights of any person, including our employees, contractors, agents, or representatives;
Attempt to gain unauthorized access to, interfere with, damage, or disrupt the Services, our servers, or any systems or networks connected to the Services;
Use any automated means (including bots, scrapers, or harvesting tools) to access, monitor, or copy any portion of the Services without our prior written consent;
Probe, scan, or test the vulnerability of the Services or any related system;
Upload or transmit viruses, malware, or any other malicious code; or
Attempt to circumvent or defeat any security or access control measures.

We reserve the right to block, suspend, or terminate access to the Services by any User who violates this Section, without notice and without liability.

4. Intellectual Property

All content on the Services — including text, graphics, logos, photographs, video, audio, software, designs, and the selection and arrangement thereof — is owned by or licensed to ShoreView Moving and Storage and Bayshore Transportation System, Inc., and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws. The names “ShoreView,” “ShoreView Moving and Storage,” “Bayshore Transportation System,” and any associated logos are trademarks of Bayshore Transportation System, Inc. You may not use any such trademarks without our prior written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use, subject to these Terms. All rights not expressly granted are reserved.

5. User Submissions

If you submit, post, or transmit any content to us through the Services — including reviews, testimonials, photos, descriptions of goods to be moved, comments, or other materials (“User Content”) — you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display that User Content in connection with our business, including in marketing materials. You represent and warrant that you own or have all necessary rights to the User Content you submit and that it does not violate the rights of any third party or any applicable law.

6. Quotes, Estimates, and Service Agreements

Quotes, estimates, and rate information provided through the Services — whether by a human representative, AI assistant, or AI voice agent — are for informational purposes only and do not constitute a binding contract for moving, storage, or other services. A binding agreement is formed only upon execution of a written estimate, bill of lading, or service agreement signed by an authorized representative of Bayshore Transportation System, Inc. or its DBA ShoreView Moving and Storage, in accordance with applicable federal regulations (including 49 C.F.R. Parts 375 and 376 for household goods carriers) and applicable state law.

7. Third-Party Links and Services

The Services may contain links to or embed content from third-party websites, applications, or services (including Google Maps, payment processors, scheduling tools, review platforms, and social media). We do not control and are not responsible for the content, policies, or practices of any third-party site or service. Your use of any third-party site or service is governed by that party’s own terms and privacy policy.

8. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY INFORMATION PROVIDED BY OUR AI ASSISTANT OR AI VOICE AGENT WILL BE ACCURATE, CURRENT, OR COMPLETE. INFORMATION PROVIDED BY THE SERVICES IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE LEGAL, FINANCIAL, INSURANCE, OR PROFESSIONAL ADVICE.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BAYSHORE TRANSPORTATION SYSTEM, INC., SHOREVIEW MOVING AND STORAGE, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSS — ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU PAID US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, WHICHEVER IS GREATER. THIS LIMITATION DOES NOT APPLY TO LIABILITY ARISING UNDER A SEPARATE WRITTEN SERVICE AGREEMENT, BILL OF LADING, OR APPLICABLE TARIFF, WHICH ARE GOVERNED BY THEIR OWN TERMS AND BY APPLICABLE FEDERAL AND STATE LAW.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Bayshore Transportation System, Inc., ShoreView Moving and Storage, and their respective officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use of or access to the Services, (b) your violation of these Terms, (c) your violation of any third-party right, including any intellectual property or privacy right, or (d) any User Content you submit.

11. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or your use of the Services are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, and, where applicable, the federal laws of the United States. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any legal action or proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of and venue in those courts. Nothing in this Section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

12. Changes to These Terms

We may revise these Terms at any time by posting an updated version on our website. The “Last Updated” date at the top of these Terms indicates when they were most recently revised. Material changes will be communicated through reasonable means, which may include a notice on our website or, where appropriate, by email. Your continued use of the Services after the effective date of a revision constitutes your acceptance of the revised Terms.

13. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any separately executed service agreement or bill of lading, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms at any time without notice.

No Agency. No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms.

Headings. Section headings are for convenience only and have no legal effect.

14. Contact Information

Questions, opt-out requests, do-not-call requests, accessibility requests, or other communications regarding these Terms may be directed to:

Company	Bayshore Transportation System, Inc. d/b/a ShoreView Moving and Storage
Postal Address	901 Dawson Dr, Newark, DE 19713
General Email	mlarmore@bayshoreteam.com
Compliance & Registration Contact	Robin Stevenson, Director 302-781-3442 rstevenson@bayshoreteam.com
SMS Help	Reply HELP to any of our text messages, or use the contact information above.
SMS Opt-Out	Reply STOP to any of our text messages.